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FREQUENTLY ASKED QUESTIONS
Explore our Frequently Asked Questions to find helpful answers and solutions to common inquiries. We've gathered the information you need to assist you quickly and efficiently.
We currently offer standard shipping on every order, with rates calculated based on the total weight of your package. Each shipment includes tracking so you can follow its progress from checkout to delivery. Expedited or overnight shipping is not available at this time.
Delivery times depend on where your item ships from. Domestic orders usually arrive within 2-5 business days, while international orders can take about 5-10 business days or longer depending on the destination. You'll receive a tracking number as soon as your order ships so you can follow it every step of the way.
Most of our products ship from our fulfillment center in California, while a number of items are sourced overseas and ship directly from our international partners. Estimated delivery times can vary by item depending on where it ships from, which is why processing times may differ slightly across your order.
If you're having trouble logging in, first make sure you're using the correct email address and password, and check that Caps Lock isn't on. Try resetting your password using the 'Forgot Password' link, and confirm that cookies are enabled in your browser. If you're still stuck, reach out to our customer support team and we'll be glad to help.
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